Privacy Policy

Last Updated: 2026

We know how important privacy is, especially when it comes to families and children. This policy explains how we look after your information when you visit our website or book our services. By using our site or making a booking, you agree to this Privacy Policy.

What Information We Collect

We only collect what we truly need to make your event a success. That includes:

• Your contact details – name, email, and phone number
• Booking details – date, time and address
• Party information – number of guests and age of children
• Payment details – processed securely through trusted payment providers
• Messages – any emails, texts or enquiry forms you send us

We also use basic website cookies to help our site work properly and improve your browsing experience.

How We Use Your Information

We use your details to:

• Respond to your enquiries and confirm bookings
• Organise your entertainment and make sure everything runs smoothly
• Send invoices, receipts and important updates
• Improve our website and customer experience
• Keep proper business and insurance records

We never sell your information, and we only share it with trusted partners when absolutely necessary (like payment processors or performers working at your party/event).

Photos and Videos

We love seeing families enjoying the fun! We will never take or share any photos or videos of children without a parent or guardian’s consent. If you do give consent, we may use photos for social media or website promotion – but only with clear permission. You can withdraw consent at any time by contacting us.

Keeping Your Data Safe

We take data security seriously. Your information is stored safely and only accessed by authorised team members. We follow all requirements under the UK GDPR and Data Protection Act 2018 to keep your data secure.

Your Rights

You have the right to:

• Ask what information we hold about you
• Request corrections if any information is wrong
• Ask us to delete your information
• Withdraw consent for photo use

Just email us at info@thecharactercompany.co.uk, and we’ll be happy to help.

Cookies

Our website uses small text files called cookies to:

• Keep the website running smoothly
• Understand how people use the site
• Improve our services over time

You can change or block cookies anytime through your browser settings.

How Long We Keep Your Information

We only keep your details for as long as needed to provide your service and meet legal requirements (like tax or insurance purposes). After that, your information is safely deleted.

Changes to This Policy

Sometimes we may update this Privacy Policy to keep up with the latest legal requirements or improvements to our services. The latest version will always be available on our website with the updated date at the top.

Got Questions?

We’re always happy to chat about how we protect your information. Please contact us anytime at: 📧 info@thecharactercompany.co.uk 📞 +44 (0)2891 520-020

Thank you for trusting The Character Co! We’re committed to making your celebration fun, safe, and magical!